Online services
You can send us some requests around the clock without calling. Your information is transmitted in encrypted form. If JavaScript is switched on (this is normal in almost all browsers), your browser itself encrypts the information; it only becomes readable at the practice. More about this in the privacy notice
What you can do online
Order a repeat prescription
For medicines that you take regularly and that we have already prescribed for you. Any pharmacy can retrieve the e-prescription (E-Rezept) with your health insurance card.
Order prescription-
Request a follow-up referral
If you are already being treated at a specialist practice and need another referral (Überweisung) for it.
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Message or callback request
For questions that can wait. Please do not use this for urgent matters.
Emergency? Please do not contact us online!
We do not read online requests straight away. If you have life-threatening symptoms such as chest pain, shortness of breath or paralysis, call the emergency number 112 immediately. When the practice is closed, you can reach the on-call medical service (ärztlicher Bereitschaftsdienst) on 116117.
What happens next
- You fill in the form and send it. This takes a few minutes.
- Our practice team checks your request, together with your doctor if necessary. We will only contact you if we have questions. In that case, we will call you.
- When everything is clear, we issue your prescription or referral. This takes up to two working days (Monday to Friday). If it is urgent, please call us during opening hours: 06244 905072.
How the e-prescription works
Your prescription is issued electronically. You do not need to collect it. At a pharmacy of your choice, insert your health insurance card (Versichertenkarte, eGK). The pharmacy uses it to retrieve your e-prescription (E-Rezept). If you use the e-prescription app (E-Rezept-App), you can also see it there.
If an e-prescription is not possible, a paper prescription will be ready for you at the reception desk.
What is not possible online
- Sick notes (certificates of incapacity for work, Arbeitsunfähigkeitsbescheinigung)
- Prescriptions for new medicines (first prescriptions)
- Emergencies and urgent symptoms
For these, please call us during opening hours: 06244 905072.
Appointments
Please make appointments by phone on 06244 905072.
From 2027, you will probably also be able to book appointments online.